The Housing First Solano Continuum of Care (CoC) will investigate grievances regarding programs in the Solano County homeless system of care and regarding the Coordinated Entry System, Resource Connect Solano (RCS). This form should be completed by the client but may be written by someone on the client's behalf. Any personal information related to the complaint should be submitted with the grievance form. Choosing not to submit personal information may reduce the CoC's ability to do further investigation of the grievance. The grievance form and personal information will be kept confidential. The complainant should receive a response to their grievance request within 90 days, depending on the severity of the incident and the investigation required.
Resolution of grievances related to a particular service agency should be attempted first through that agency’s grievance procedure. Please note that there are separate policies to file a grievance if you think you have been discriminated against or that your personally identifying information was improperly used and/or disclosed. Please see the General Grievance Policy for references to these documents.
All information provided to the Housing First Solano Continuum of Care (CoC) concerning incident(s) of improper use and/or disclosure of Personally Identifiable Information shall be kept confidential. Such details shall be stricken from any shared database until a pending complaint of improper use or disclosure is resolved. Housing provider employees are not to have access to these details unless to grant or deny relief as provided by federal or state law. Such employees may not disclose this information to any other entity or individual, except to the extent that disclosure is: (i) consented to by you in writing in a time-limited release; (ii) required for use in an eviction proceeding or hearing regarding termination of assistance; or (iii) otherwise required by applicable law. Please see Coordinated Entry Policies and Procedures, Attachment VI: Universal Privacy Notice for more information.
The Housing First Solano Continuum of Care (C0C) does not tolerate discrimination based on actual or perceived membership in any protected class. The entirety of Housing First Solano’s Coordinated Entry process shall be conducted in compliance with the nondiscrimination provisions of federal civil rights laws, including the Fair Housing Act, Section 504 of the Rehabilitation Act, Title VI of the Civil Rights Act, and Titles II and III of the Americans with Disabilities Act, as well as HUD’s Equal Access and Gender Identity Rules. Under these laws and rules, the following classes are protected from discrimination: race, color, religion, national origin, sex, actual or perceived sexual orientation or gender identity, disability, familial status, or marital status.
All information provided to the CoC concerning incident(s) of discrimination shall be kept confidential. Such details shall not be entered into any shared database. Please see the Right to File Discrimination Complaints Notice and Form for more information.